The most serious citations on this record
Every nursing-home citation carries a scope-and-severity grade from A (least serious) to L (most serious). The five highest-graded citations at Valencia Hills Health And Rehabilitation Center are:
F-0600 · December 20, 2023 · Grade J — Immediate jeopardy
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Found during a complaint investigation. Status: Past Non-Compliance · correction date December 5, 2023
F-0689 · December 20, 2023 · Grade J — Immediate jeopardy
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Found during a complaint investigation. Status: Past Non-Compliance · correction date December 5, 2023
F-0689 · April 30, 2026 · Grade G — Actual harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Found during a complaint investigation. Status: Deficient, Provider has date of correction · correction date May 30, 2026
F-0812 · April 30, 2026 · Grade F — Potential for more than minimal harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Found during a complaint investigation. Status: Deficient, Provider has date of correction · correction date May 30, 2026
K-0353 · April 30, 2026 · Grade F — Potential for more than minimal harm
Inspect, test, and maintain automatic sprinkler systems.
Status: Deficient, Provider has date of correction · correction date May 30, 2026
What surveyors cited, theme by theme
Grouping the citations by subject shows whether a home's problems are isolated or concentrated in one part of care. At Valencia Hills Health And Rehabilitation Center, 14 subject areas appear across health and fire-safety inspections.
Quality of life and daily care
13 citations between October 29, 2021 and April 30, 2026. The most serious was graded J — immediate jeopardy, affecting one or a very small number of residents. Surveyors found a situation that caused — or was likely to cause — serious injury, harm, impairment, or death, and that needed immediate correction. 6 of these citations came out of complaint investigations. Correction record: 13 citations show a recorded correction date; 1 was classed as past non-compliance, meaning the problem was fixed before surveyors returned.
This group covers the basics of daily care — help with eating, bathing, toileting, repositioning, and timely treatment. Repeated citations here often match what families notice first: call lights unanswered, soiled briefs, missed care.
F-0689 · December 20, 2023 · Grade J — Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F-0689 · April 30, 2026 · Grade G — Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F-0679 · April 30, 2026 · Grade E — Provide activities to meet all resident's needs.
Freedom from abuse, neglect, and exploitation
3 citations between December 20, 2023 and October 30, 2024. The most serious was graded J (immediate jeopardy). 3 of these citations came out of complaint investigations. Correction record: 3 citations show a recorded correction date; 1 was classed as past non-compliance, meaning the problem was fixed before surveyors returned.
These citations go to the core duty to protect residents. Ask how the home screens and trains staff, how allegations are investigated, and whether the same staff or unit appears in more than one report.
F-0600 · December 20, 2023 · Grade J — Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F-0600 · October 30, 2024 · Grade D — Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F-0604 · March 7, 2024 · Grade D — Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Food, nutrition, and hydration
3 citations between March 7, 2024 and April 30, 2026. The most serious was graded F (potential for more than minimal harm). 1 of these citations came out of complaint investigations. Correction record: 3 citations show a recorded correction date.
Nutrition failures connect directly to weight loss, dehydration, and slow wound healing. Ask for weight records, intake logs, and whether a dietitian reviewed the resident after any decline.
F-0812 · April 30, 2026 · Grade F — Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F-0812 · March 7, 2024 · Grade F — Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F-0814 · March 7, 2024 · Grade D — Dispose of garbage and refuse properly.
Physical environment and safety
3 citations between December 20, 2023 and July 22, 2025. The most serious was graded F (potential for more than minimal harm). 2 of these citations came out of complaint investigations. Correction record: 3 citations show a recorded correction date.
Environmental citations cover the building itself — safe water temperatures, clean and working equipment, hazard-free spaces. Ask what was repaired, when, and what checks are in place now.
F-0908 · March 7, 2024 · Grade F — Keep all essential equipment working safely.
F-0925 · July 22, 2025 · Grade E — Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
F-0921 · December 20, 2023 · Grade E — Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Fire, smoke, and emergency safety
3 citations between April 30, 2026 and April 30, 2026. The most serious was graded F (potential for more than minimal harm). Correction record: 3 citations show a recorded correction date.
Life-safety citations cover alarms, sprinklers, exits, and evacuation readiness. Ask for the date each item was corrected and whether the local fire authority re-inspected.
K-0353 · April 30, 2026 · Grade F — Inspect, test, and maintain automatic sprinkler systems.
K-0324 · April 30, 2026 · Grade D — Provide properly protected cooking facilities.
K-0372 · April 30, 2026 · Grade D — Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident rights
7 citations between October 29, 2021 and April 30, 2026. The most serious was graded E (potential for more than minimal harm). 3 of these citations came out of complaint investigations. Correction record: 7 citations show a recorded correction date.
Rights citations cover dignity, choice, privacy, grievances, and being told about changes in condition or care. Ask how the home notifies family of changes and how grievances are logged and answered.
F-0584 · April 30, 2026 · Grade E — Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F-0558 · April 30, 2026 · Grade D — Reasonably accommodate the needs and preferences of each resident.
F-0580 · July 22, 2025 · Grade D — Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Assessments and care planning
5 citations between November 20, 2023 and April 30, 2026. The most serious was graded E (potential for more than minimal harm). 2 of these citations came out of complaint investigations. Correction record: 5 citations show a recorded correction date.
Care-plan citations mean the written plan did not match the resident's known risks. Ask whether the care plan changed after each fall, wound, infection, or hospital return — or whether the same plan stayed in place while the resident declined.
F-0645 · March 7, 2024 · Grade E — PASARR screening for Mental disorders or Intellectual Disabilities
F-0645 · April 30, 2026 · Grade D — PASARR screening for Mental disorders or Intellectual Disabilities
F-0656 · April 30, 2026 · Grade D — Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration and leadership
5 citations between March 7, 2024 and April 30, 2026. The most serious was graded E (potential for more than minimal harm). 4 of these citations came out of complaint investigations. Correction record: 5 citations show a recorded correction date.
Administrative citations suggest the problem sits with management systems, not one staff member. Ask who is responsible for quality oversight and what the home's own quality committee changed afterward.
F-0773 · March 11, 2026 · Grade E — Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
F-0867 · February 3, 2026 · Grade E — Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
F-0773 · December 3, 2025 · Grade E — Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Medication and pharmacy services
3 citations between October 29, 2021 and April 30, 2026. The most serious was graded E (potential for more than minimal harm). 2 of these citations came out of complaint investigations. Correction record: 3 citations show a recorded correction date.
Medication citations can involve wrong doses, unnecessary drugs, or poor monitoring. Ask for the medication administration record and whether a pharmacist reviewed the resident's drug regimen each month.
F-0755 · February 3, 2026 · Grade E — Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F-0759 · April 30, 2026 · Grade D — Ensure medication error rates are not 5 percent or greater.
F-0761 · October 29, 2021 · Grade D — Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection prevention and control
2 citations between November 20, 2023 and April 30, 2026. The most serious was graded E (potential for more than minimal harm). 2 of these citations came out of complaint investigations. Correction record: 2 citations show a recorded correction date.
Infection citations matter because infections are a leading cause of hospital transfer and death in nursing homes. Families should ask how the home tracks infections, isolates sick residents, and tells families when an outbreak starts.
F-0880 · April 30, 2026 · Grade E — Provide and implement an infection prevention and control program.
F-0880 · November 20, 2023 · Grade D — Provide and implement an infection prevention and control program.
Nursing and Physician Services
1 citation between March 11, 2026 and March 11, 2026. The most serious was graded E (potential for more than minimal harm). 1 of these citations came out of complaint investigations. Correction record: 1 citation shows a recorded correction date.
Ask the facility what this citation required it to change, when the correction was verified, and what monitoring is in place so the same failure does not recur.
F-0725 · March 11, 2026 · Grade E — Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Egress
2 citations between March 7, 2024 and March 7, 2024. The most serious was graded D (potential for more than minimal harm). Correction record: 2 citations show a recorded correction date.
Ask the facility what this citation required it to change, when the correction was verified, and what monitoring is in place so the same failure does not recur.
K-0211 · March 7, 2024 · Grade D — Keep aisles, corridors, and exits free of obstruction in case of emergency.
K-0271 · March 7, 2024 · Grade D — Have exits that are accessible at all times.
Fire, smoke, and emergency safety
1 citation between April 30, 2026 and April 30, 2026. The most serious was graded D (potential for more than minimal harm). Correction record: 1 citation shows a recorded correction date.
Life-safety citations cover alarms, sprinklers, exits, and evacuation readiness. Ask for the date each item was corrected and whether the local fire authority re-inspected.
E-0024 · April 30, 2026 · Grade D — Establish policies and procedures for volunteers.
Gas, Vacuum, and Electrical Systems
1 citation between April 30, 2026 and April 30, 2026. The most serious was graded D (potential for more than minimal harm). Correction record: 1 citation shows a recorded correction date.
Ask the facility what this citation required it to change, when the correction was verified, and what monitoring is in place so the same failure does not recur.
K-0929 · April 30, 2026 · Grade D — Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
How to read the severity grades
CMS grades combine how many residents were affected with how much harm occurred. Grades J–L are immediate jeopardy: a situation that caused, or was likely to cause, serious injury or death. Grades G–I mean a resident was actually harmed. Grades D–F mean no harm was found but the failure could have caused more than minimal harm, and A–C carry only minimal-harm potential. The second dimension matters too: the grade also tells you whether surveyors saw an isolated case, a pattern, or a facility-wide problem.
Survey and penalty timeline
Valencia Hills Health And Rehabilitation Center appears in CMS data on 12 survey dates between October 29, 2021 and April 30, 2026. Complaint surveys happen because someone reported a problem; standard surveys are the routine inspections every home receives.
April 30, 2026
Health survey including complaint investigations — 13 citations, worst grade G (actual harm)
April 30, 2026
Fire-safety survey — 5 citations, worst grade F (potential for more than minimal harm)
March 11, 2026
Complaint health survey — 4 citations, worst grade E (potential for more than minimal harm)
February 3, 2026
Complaint health survey — 3 citations, worst grade E (potential for more than minimal harm)
December 3, 2025
Complaint health survey — 1 citation, worst grade E (potential for more than minimal harm)
July 22, 2025
Complaint health survey — 2 citations, worst grade E (potential for more than minimal harm)
October 30, 2024
Complaint health survey — 2 citations, worst grade D (potential for more than minimal harm)
March 7, 2024
Health survey including complaint investigations — 9 citations, worst grade F (potential for more than minimal harm)
March 7, 2024
Fire-safety survey — 2 citations, worst grade D (potential for more than minimal harm)
December 20, 2023
Complaint health survey — 3 citations, worst grade J (immediate jeopardy)
November 20, 2023
Complaint health survey — 3 citations, worst grade D (potential for more than minimal harm)
October 29, 2021
Standard health survey — 5 citations, worst grade D (potential for more than minimal harm)
Penalties imposed
April 30, 2026 — Fine of $18,470
December 3, 2025 — Fine of $7,660
December 3, 2025 — Fine of $12,400
March 7, 2024 — Fine of $14,918
November 16, 2023 — Fine of $4,659
November 16, 2023 — Fine of $4,659
How Valencia Hills Health And Rehabilitation Center compares with peer homes
Raw citation counts mean more in context. The table below compares Valencia Hills Health And Rehabilitation Center with the median reviewed facility in Polk County (11 homes in this research set) and across Florida (156 homes), using the same CMS data. On health citations alone, Valencia Hills Health And Rehabilitation Center sits above 70% of its reviewed county peers — in the worse half of the county.
Measure
This home
Polk Co. median
Florida median
Health citations on record
45
34
30
Citations from complaint investigations
26
8
7
Citations at actual-harm level or worse
3
3
3
Immediate-jeopardy citations
2
2
2
Total fines in CMS penalty records
$62,766
$77,880
$59,961
Penalty records (fines + payment denials)
6
2
2
What families should ask Valencia Hills Health And Rehabilitation Center
- Ask for the plan of correction and follow-up monitoring for the quality of life and daily care citations — most recently F-0689 on December 20, 2023 — and the records showing the fix held.
- Ask for the plan of correction and follow-up monitoring for the freedom from abuse, neglect, and exploitation citations — most recently F-0600 on December 20, 2023 — and the records showing the fix held.
- Ask for the plan of correction and follow-up monitoring for the food, nutrition, and hydration citations — most recently F-0812 on March 7, 2024 — and the records showing the fix held.
- Ask for the plan of correction and follow-up monitoring for the physical environment and safety citations — most recently F-0908 on March 7, 2024 — and the records showing the fix held.
- Ask what conduct led to the fines — CMS records 6 totalling $62,766, the most recent dated April 30, 2026 — and what changed afterward.
- What changed in the resident's condition, and when did staff at Valencia Hills Health And Rehabilitation Center first document the change?
- Were recent complaint-related citations at Valencia Hills Health And Rehabilitation Center connected to the same kind of issue your family noticed?
Records to preserve
Connect this record to what your family saw
A citation record is context. The warning sign your family noticed is the starting point for a resident-specific review — match the two, then preserve the records listed above. Start with how facility research works.
Warning sign
Bed sores
Warning sign
Falls
Warning sign
Bruises
Warning sign
Weight loss
Facility research
Inspection deficiencies
Facility research
Civil penalties
Facility research
Abuse citations
Facility research
Complaint surveys
CMS facility facts
CMS certification number
105301
Legal business name
LAKELAND INVESTORS LLC
Ownership type
For profit - Limited Liability company
Provider type
Medicare and Medicaid
First approved for Medicare/Medicaid
February 16, 1977
Chain name
SUMMITT CARE II, INC.
Certified beds
249
Average residents per day
218.5
Overall CMS rating
1 star
Health inspection rating
1 star
Staffing rating
2 star
Reported nurse staffing hours per resident day
3.62874
Total nursing staff turnover
49.8%
Public records are a starting point, not a conclusion
This profile of Valencia Hills Health And Rehabilitation Center uses official CMS provider data as a research starting point. It does not state that Valencia Hills Health And Rehabilitation Center abused or neglected any resident. A citation, fine, or rating becomes meaningful only when it is compared with the resident's own chart, the facility's explanation, and source documents with dates and outcome status.
Citation and penalty detail on this page comes from the CMS Provider Data health-deficiency, fire-safety, and penalties datasets, pulled October 12, 2026. Figures describe the facility's public inspection record; they do not by themselves prove what happened to any individual resident.
Legal help resource
Suspect nursing home abuse or neglect?
Public records are only part of the picture. If your family believes a Florida nursing home harmed your loved one, you can speak with a Florida nursing home abuse lawyer about what happened and what options your family may have. Senior Justice Help is not a law firm and is not affiliated with any law firm; this link is provided as a resource only.
Injury and neglect guides
When a Florida care injury may involve negligence
Inspection records show what regulators found; they do not by themselves prove a legal claim. If your family is looking back at a serious injury or death in a Florida nursing home or care facility, these guides explain the deadlines, procedures, records, and questions that apply in Florida:
- Stroke misdiagnosis lawyer information in Florida
- Falls and fractures in Florida care facilities: legal information
- Pressure injuries and bedsores: Florida legal information
- Sepsis from infection in Florida care facilities: legal information
- Medication errors in Florida care facilities: legal information
- Wrongful death in a Florida care facility: legal information
Sources for Valencia Hills Health And Rehabilitation Center
Senior Justice Help is a public-information and facility-research website. We are not a law firm, medical provider, government agency, or nursing home regulator. We may help families understand what kind of lawyer to contact or connect with legal resources, but this site does not provide legal or medical advice.
Editorial review
Written and editorially reviewed for family clarity
Written by: Senior Justice Help Editorial Team, Family questions and nursing home records research team
Pages are written for families, checked against public agency sources, and reviewed for clarity, sourcing, and overclaiming. The site does not provide medical advice or legal advice.