The most serious citations on this record
Every nursing-home citation carries a scope-and-severity grade from A (least serious) to L (most serious). The five highest-graded citations at The Pines At Medford are:
F-0600 · December 5, 2024 · Grade L — Immediate jeopardy
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Status: Deficient, Provider has date of correction · correction date February 14, 2025
F-0689 · December 5, 2024 · Grade L — Immediate jeopardy
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Status: Deficient, Provider has date of correction · correction date January 31, 2025
F-0835 · December 5, 2024 · Grade L — Immediate jeopardy
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Status: Deficient, Provider has date of correction · correction date March 4, 2025
F-0610 · June 15, 2026 · Grade J — Immediate jeopardy
Respond appropriately to all alleged violations.
Status: Deficient, Provider has date of correction · correction date July 15, 2026
F-0656 · October 10, 2024 · Grade G — Actual harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Found during a complaint investigation. Status: Deficient, Provider has date of correction · correction date December 17, 2024
What surveyors cited, theme by theme
Grouping the citations by subject shows whether a home's problems are isolated or concentrated in one part of care. At The Pines At Medford, 16 subject areas appear across health and fire-safety inspections.
Quality of life and daily care
9 citations between April 21, 2023 and June 15, 2026. The most serious was graded L — immediate jeopardy, affecting widespread across the facility. Surveyors found a situation that caused — or was likely to cause — serious injury, harm, impairment, or death, and that needed immediate correction. 2 of these citations came out of complaint investigations. Correction record: 9 citations show a recorded correction date.
This group covers the basics of daily care — help with eating, bathing, toileting, repositioning, and timely treatment. Repeated citations here often match what families notice first: call lights unanswered, soiled briefs, missed care.
F-0689 · December 5, 2024 · Grade L — Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F-0689 · October 10, 2024 · Grade G — Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F-0677 · June 15, 2026 · Grade F — Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration and leadership
8 citations between April 21, 2023 and June 15, 2026. The most serious was graded L (immediate jeopardy). Correction record: 8 citations show a recorded correction date.
Administrative citations suggest the problem sits with management systems, not one staff member. Ask who is responsible for quality oversight and what the home's own quality committee changed afterward.
F-0835 · December 5, 2024 · Grade L — Administer the facility in a manner that enables it to use its resources effectively and efficiently.
F-0835 · June 15, 2026 · Grade F — Administer the facility in a manner that enables it to use its resources effectively and efficiently.
F-0838 · December 5, 2024 · Grade F — Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Freedom from abuse, neglect, and exploitation
4 citations between December 5, 2024 and June 15, 2026. The most serious was graded L (immediate jeopardy). Correction record: 4 citations show a recorded correction date.
These citations go to the core duty to protect residents. Ask how the home screens and trains staff, how allegations are investigated, and whether the same staff or unit appears in more than one report.
F-0600 · December 5, 2024 · Grade L — Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F-0610 · June 15, 2026 · Grade J — Respond appropriately to all alleged violations.
F-0607 · June 15, 2026 · Grade F — Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Assessments and care planning
3 citations between April 21, 2023 and November 20, 2025. The most serious was graded G (actual harm). 2 of these citations came out of complaint investigations. Correction record: 3 citations show a recorded correction date.
Care-plan citations mean the written plan did not match the resident's known risks. Ask whether the care plan changed after each fall, wound, infection, or hospital return — or whether the same plan stayed in place while the resident declined.
F-0656 · October 10, 2024 · Grade G — Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F-0842 · April 21, 2023 · Grade E — Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F-0658 · November 20, 2025 · Grade D — Ensure services provided by the nursing facility meet professional standards of quality.
Fire, smoke, and emergency safety
11 citations between April 21, 2023 and June 15, 2026. The most serious was graded F (potential for more than minimal harm). Correction record: 11 citations show a recorded correction date.
Life-safety citations cover alarms, sprinklers, exits, and evacuation readiness. Ask for the date each item was corrected and whether the local fire authority re-inspected.
K-0341 · June 15, 2026 · Grade F — Install a fire alarm system that can be heard throughout the facility.
K-0321 · December 5, 2024 · Grade F — Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
K-0324 · December 5, 2024 · Grade F — Provide properly protected cooking facilities.
Fire, smoke, and emergency safety
8 citations between December 5, 2024 and December 5, 2024. The most serious was graded F (potential for more than minimal harm). Correction record: 8 citations show a recorded correction date.
Life-safety citations cover alarms, sprinklers, exits, and evacuation readiness. Ask for the date each item was corrected and whether the local fire authority re-inspected.
E-0004 · December 5, 2024 · Grade F — Develop and maintain an Emergency Preparedness Program (EP).
E-0007 · December 5, 2024 · Grade F — Address patient/client population and determine types of services needed.
E-0015 · December 5, 2024 · Grade F — Address subsistence needs for staff and patients.
Food, nutrition, and hydration
6 citations between April 21, 2023 and June 15, 2026. The most serious was graded F (potential for more than minimal harm). Correction record: 6 citations show a recorded correction date.
Nutrition failures connect directly to weight loss, dehydration, and slow wound healing. Ask for weight records, intake logs, and whether a dietitian reviewed the resident after any decline.
F-0812 · June 15, 2026 · Grade F — Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F-0812 · December 5, 2024 · Grade F — Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F-0814 · December 5, 2024 · Grade F — Dispose of garbage and refuse properly.
Resident rights
6 citations between December 5, 2024 and June 15, 2026. The most serious was graded F (potential for more than minimal harm). 1 of these citations came out of complaint investigations. Correction record: 6 citations show a recorded correction date.
Rights citations cover dignity, choice, privacy, grievances, and being told about changes in condition or care. Ask how the home notifies family of changes and how grievances are logged and answered.
F-0550 · December 5, 2024 · Grade F — Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F-0558 · December 5, 2024 · Grade F — Reasonably accommodate the needs and preferences of each resident.
F-0570 · December 5, 2024 · Grade F — Assure the security of all personal funds of residents deposited with the facility.
Egress
5 citations between April 21, 2023 and June 15, 2026. The most serious was graded F (potential for more than minimal harm). Correction record: 5 citations show a recorded correction date.
Ask the facility what this citation required it to change, when the correction was verified, and what monitoring is in place so the same failure does not recur.
K-0222 · June 15, 2026 · Grade F — Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
K-0271 · December 5, 2024 · Grade F — Have exits that are accessible at all times.
K-0291 · December 5, 2024 · Grade F — Install emergency lighting that can last at least 1 1/2 hours.
Nursing and Physician Services
4 citations between April 21, 2023 and June 15, 2026. The most serious was graded F (potential for more than minimal harm). 2 of these citations came out of complaint investigations. Correction record: 4 citations show a recorded correction date.
Ask the facility what this citation required it to change, when the correction was verified, and what monitoring is in place so the same failure does not recur.
F-0725 · June 15, 2026 · Grade F — Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
F-0725 · December 7, 2024 · Grade F — Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
F-0727 · December 7, 2024 · Grade F — Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Gas, Vacuum, and Electrical Systems
4 citations between April 21, 2023 and June 15, 2026. The most serious was graded F (potential for more than minimal harm). Correction record: 4 citations show a recorded correction date.
Ask the facility what this citation required it to change, when the correction was verified, and what monitoring is in place so the same failure does not recur.
K-0923 · June 15, 2026 · Grade F — Have proper medical gas storage and administration areas.
K-0918 · December 5, 2024 · Grade F — Have generator or other power source capable of supplying service within 10 seconds.
K-0921 · December 5, 2024 · Grade F — Ensure that testing and maintenance of electrical equipment is performed.
Physical environment and safety
3 citations between July 30, 2024 and December 7, 2024. The most serious was graded F (potential for more than minimal harm). 2 of these citations came out of complaint investigations. Correction record: 3 citations show a recorded correction date.
Environmental citations cover the building itself — safe water temperatures, clean and working equipment, hazard-free spaces. Ask what was repaired, when, and what checks are in place now.
F-0908 · December 7, 2024 · Grade F — Keep all essential equipment working safely.
F-0922 · December 5, 2024 · Grade F — Have enough backup water supply for essential areas of the nursing home.
F-0908 · July 30, 2024 · Grade E — Keep all essential equipment working safely.
Miscellaneous
3 citations between April 21, 2023 and June 15, 2026. The most serious was graded F (potential for more than minimal harm). Correction record: 3 citations show a recorded correction date.
Ask the facility what this citation required it to change, when the correction was verified, and what monitoring is in place so the same failure does not recur.
K-0712 · June 15, 2026 · Grade F — Have simulated fire drills held at unexpected times.
K-0741 · December 5, 2024 · Grade F — Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
K-0741 · April 21, 2023 · Grade E — Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Services
2 citations between December 5, 2024 and December 5, 2024. The most serious was graded F (potential for more than minimal harm). Correction record: 2 citations show a recorded correction date.
Ask the facility what this citation required it to change, when the correction was verified, and what monitoring is in place so the same failure does not recur.
K-0500 · December 5, 2024 · Grade F — Meet other general requirements that are deficient.
K-0521 · December 5, 2024 · Grade F — Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Infection prevention and control
1 citation between December 5, 2024 and December 5, 2024. The most serious was graded F (potential for more than minimal harm). Correction record: 1 citation shows a recorded correction date.
Infection citations matter because infections are a leading cause of hospital transfer and death in nursing homes. Families should ask how the home tracks infections, isolates sick residents, and tells families when an outbreak starts.
F-0880 · December 5, 2024 · Grade F — Provide and implement an infection prevention and control program.
Medication and pharmacy services
4 citations between April 21, 2023 and June 15, 2026. The most serious was graded D (potential for more than minimal harm). Correction record: 4 citations show a recorded correction date.
Medication citations can involve wrong doses, unnecessary drugs, or poor monitoring. Ask for the medication administration record and whether a pharmacist reviewed the resident's drug regimen each month.
F-0755 · June 15, 2026 · Grade D — Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F-0761 · June 15, 2026 · Grade D — Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F-0761 · December 5, 2024 · Grade D — Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
How to read the severity grades
CMS grades combine how many residents were affected with how much harm occurred. Grades J–L are immediate jeopardy: a situation that caused, or was likely to cause, serious injury or death. Grades G–I mean a resident was actually harmed. Grades D–F mean no harm was found but the failure could have caused more than minimal harm, and A–C carry only minimal-harm potential. The second dimension matters too: the grade also tells you whether surveyors saw an isolated case, a pattern, or a facility-wide problem.
Survey and penalty timeline
The Pines At Medford appears in CMS data on 11 survey dates between April 21, 2023 and June 15, 2026. Complaint surveys happen because someone reported a problem; standard surveys are the routine inspections every home receives.
June 15, 2026
Standard health survey — 9 citations, worst grade J (immediate jeopardy)
June 15, 2026
Fire-safety survey — 4 citations, worst grade F (potential for more than minimal harm)
March 24, 2026
Complaint health survey — 1 citation, worst grade D (potential for more than minimal harm)
November 20, 2025
Complaint health survey — 1 citation, worst grade D (potential for more than minimal harm)
December 7, 2024
Complaint health survey — 4 citations, worst grade F (potential for more than minimal harm)
December 5, 2024
Standard health survey — 19 citations, worst grade L (immediate jeopardy)
December 5, 2024
Fire-safety survey — 22 citations, worst grade F (potential for more than minimal harm)
October 10, 2024
Complaint health survey — 2 citations, worst grade G (actual harm)
July 30, 2024
Complaint health survey — 1 citation, worst grade E (potential for more than minimal harm)
April 21, 2023
Standard health survey — 11 citations, worst grade F (potential for more than minimal harm)
April 21, 2023
Fire-safety survey — 7 citations, worst grade F (potential for more than minimal harm)
Penalties imposed
June 15, 2026 — Fine of $66,274
October 10, 2024 — Fine of $165,409
October 10, 2024 — Payment denial · Medicare/Medicaid payments denied for 56 days from January 10, 2025
Payment denials are the stronger federal sanction: CMS stops paying for new admissions until the home corrects the problems. The Pines At Medford has 1 denial period on record totalling 56 days.
How The Pines At Medford compares with peer homes
Raw citation counts mean more in context. The table below compares The Pines At Medford with the median reviewed facility in Burlington County (6 homes in this research set) and across New Jersey (70 homes), using the same CMS data. On health citations alone, The Pines At Medford sits above 80% of its reviewed county peers — near the top of the county for citation volume.
Measure
The Pines At Medford
Burlington Co. median
New Jersey median
Health citations on record
48
37
33
Citations from complaint investigations
9
7
8
Citations at actual-harm level or worse
6
5
2
Immediate-jeopardy citations
4
2
1
Total fines in CMS penalty records
$231,683
$64,195
$75,285
Penalty records (fines + payment denials)
3
1
1
What families should ask The Pines At Medford
- Ask why CMS flags The Pines At Medford with its abuse icon, which citations produced the flag, and what staffing or supervision changes followed.
- Ask for the plan of correction and follow-up monitoring for the quality of life and daily care citations — most recently F-0689 on December 5, 2024 — and the records showing the fix held.
- Ask for the plan of correction and follow-up monitoring for the administration and leadership citations — most recently F-0835 on December 5, 2024 — and the records showing the fix held.
- Ask for the plan of correction and follow-up monitoring for the freedom from abuse, neglect, and exploitation citations — most recently F-0600 on December 5, 2024 — and the records showing the fix held.
- Ask for the plan of correction and follow-up monitoring for the assessments and care planning citations — most recently F-0656 on October 10, 2024 — and the records showing the fix held.
- Ask what conduct led to the fines — CMS records 2 totalling $231,683, the most recent dated June 15, 2026 — and what changed afterward.
- What changed in the resident's condition, and when did staff at The Pines At Medford first document the change?
- Were recent complaint-related citations at The Pines At Medford connected to the same kind of issue your family noticed?
Records to preserve
Connect this record to what your family saw
A citation record is context. The warning sign your family noticed is the starting point for a resident-specific review — match the two, then preserve the records listed above. Start with how facility research works.
Warning sign
Bed sores
Warning sign
Falls
Warning sign
Bruises
Warning sign
Weight loss
Facility research
Inspection deficiencies
Facility research
Civil penalties
Facility research
Abuse citations
Facility research
Complaint surveys
CMS facility facts
CMS certification number
315176
Legal business name
Legal Business Name Not Available
Ownership type
For profit - Corporation
Provider type
Medicare and Medicaid
First approved for Medicare/Medicaid
July 21, 1980
Chain name
Not listed
Certified beds
180
Average residents per day
93.5
Overall CMS rating
1 star
Health inspection rating
1 star
Staffing rating
1 star
Reported nurse staffing hours per resident day
3.32126
Total nursing staff turnover
Not listed
Public records are a starting point, not a conclusion
This profile of The Pines At Medford uses official CMS provider data as a research starting point. It does not state that The Pines At Medford abused or neglected any resident. A citation, fine, or rating becomes meaningful only when it is compared with the resident's own chart, the facility's explanation, and source documents with dates and outcome status.
Citation and penalty detail on this page comes from the CMS Provider Data health-deficiency, fire-safety, and penalties datasets, pulled October 12, 2026. Figures describe the facility's public inspection record; they do not by themselves prove what happened to any individual resident.
Sources for The Pines At Medford
Senior Justice Help is a public-information and facility-research website. We are not a law firm, medical provider, government agency, or nursing home regulator. We may help families understand what kind of lawyer to contact or connect with legal resources, but this site does not provide legal or medical advice.
Editorial review
Written and editorially reviewed for family clarity
Written by: Senior Justice Help Editorial Team, Family questions and nursing home records research team
Pages are written for families, checked against public agency sources, and reviewed for clarity, sourcing, and overclaiming. The site does not provide medical advice or legal advice.