Research help for families worried about nursing home abuse or neglect
Duval County, Florida
If your parent or loved one was hurt, neglected, or suddenly declined in a Jacksonville nursing home, this page helps you organize the facts before asking for legal help. Compare local CMS-listed facilities, complaint indicators, inspection ratings, fines, warning signs, records to request, and Florida reporting options.
Senior Justice Help is not a law firm. We help families understand public records and request a lawyer connection when a free consultation makes sense.
Direct answer
Make sure your loved one is safe, write down exactly what changed, save photos and hospital papers, and identify the facility. Then use the local facility list and public records lower on this page to see what questions a lawyer or investigator may need to ask.
Local CMS research brief
This section analyzes the Jacksonville rows in the site's CMS provider-data snapshot instead of repeating a generic city description. It separates facility-level public fields from any conclusion about an individual resident.
Snapshot imported June 23, 2026
The imported data contains 32 CMS-listed nursing homes in Jacksonville, reporting 4135 certified beds in total and an average of 129 beds per facility. That is 94% of the CMS-listed facilities and 94% of the certified beds in the Duval County dataset. RIVERSIDE POST ACUTE has the largest local bed count at 240 beds.
Across the local rows, the imported CMS fields report 15 complaint health deficiencies at 7 facilities, 11 fines totaling $194,470, and 11 penalties. 2 facilities currently show a one-star health-inspection rating, and 2 facilities show the CMS abuse icon.
The ownership entries in this local set are For profit - Limited Liability company (13), For profit - Corporation (10), Non profit - Corporation (6), For profit - Individual (1), For profit - Partnership (1), Government - City/county (1). First-approved dates in the imported rows range from 1967 to 2020, while the standard survey dates shown on these rows run from April 18, 2024 through February 26, 2026. Dates and ownership can change, so confirm the live CMS and Florida records before relying on them.
| Facility | Beds | Ownership | Overall / inspection | Complaint deficiencies | Fines / penalties | Latest survey |
|---|---|---|---|---|---|---|
| AVIATA AT HARTS HARBOR11565 HARTS RD | 180 | For profit - Limited Liability company | 3 / 2 | 2 | 0 / 0$0 in fines | June 27, 2024 |
| AVIATA AT JACKSONVILLE4101 SOUTHPOINT DRIVE EAST | 116 | For profit - Corporation | 3 / 3 | 0 | 1 / 1$4,778 in fines | December 11, 2025 |
| AVIATA AT SAN JOSE9355 SAN JOSE BLVD | 120 | For profit - Corporation | 3 / 3 | 1 | 0 / 0$0 in fines | April 24, 2025 |
| BARTRAM CROSSING6209 BROOKS BARTRAM DRIVE | 100 | Non profit - Corporation | 2 / 1 | 3 | 0 / 0$0 in fines | May 23, 2024 |
| CEDAR HILL NURSING AND REHAB CENTER5888 BLANDING BLVD | 120 | Government - City/county | 3 / 2 | 0 | 2 / 2$21,921 in fines | August 9, 2024 |
| CYPRESS VILLAGE4600 MIDDLETON PARK CIR E | 100 | For profit - Corporation | 5 / 5 | 0 | 4 / 4$18,324 in fines | April 17, 2025 |
| DOLPHIN POINTE HEALTH CARE CENTER5355 DOLPHIN POINT BLVD | 146 | For profit - Limited Liability company | 3 / 3 | 0 | 0 / 0$0 in fines | January 30, 2026 |
| FIRST COAST HEALTH AND REHABILITATION CENTER7723 JASPER AVENUE | 100 | Non profit - Corporation | 4 / 4 | 0 | 0 / 0$0 in fines | January 23, 2026 |
| FOUNTAINS REHABILITATION AT MILL COVE9960 ATRIUM WAY | 84 | For profit - Limited Liability company | 3 / 3 | 0 | 0 / 0$0 in fines | February 12, 2026 |
| FOURAKER HILLS REHAB AND NURSING CENTER1650 FOURAKER RD | 120 | For profit - Limited Liability company | 2 / 3 | 0 | 0 / 0$0 in fines | January 16, 2025 |
| JACKSONVILLE NURSING AND REHAB CENTER4134 DUNN AVENUE | 163 | For profit - Limited Liability company | 5 / 4 | 0 | 0 / 0$0 in fines | May 1, 2025 |
| JACKSONVILLE REHABILITATION AND NURSING5377 MONCRIEF ROAD | 120 | For profit - Corporation | 2 / 2 | 1 | 0 / 0$0 in fines | July 25, 2024 |
| LAKESIDE CENTER FOR REHABILITATION AND HEALING11411 ARMSDALE ROAD | 122 | For profit - Limited Liability company | 5 / 4 | 1 | 0 / 0$0 in fines | October 2, 2025 |
| LANIER REHABILITATION CENTER12740 LANIER ROAD | 120 | For profit - Limited Liability company | 3 / 2 | 0 | 0 / 0$0 in fines | February 20, 2025 |
| LIFE CARE CENTER OF JACKSONVILLE4813 LENOIR AVENUE | 120 | For profit - Corporation | 5 / 5 | 0 | 0 / 0$0 in fines | September 26, 2024 |
| NORTH BANK CENTER FOR REHABILITATION AND HEALING333 E ASHLEY ST | 120 | For profit - Limited Liability company | 4 / 4 | 0 | 0 / 0$0 in fines | September 25, 2025 |
| PALM GARDEN OF JACKSONVILLE5725 SPRING PARK ROAD | 120 | For profit - Corporation | 3 / 3 | 0 | 0 / 0$0 in fines | August 28, 2025 |
| PARK RIDGE NURSING CENTER730 COLLEGE STREET | 104 | For profit - Limited Liability company | 5 / 4 | 0 | 0 / 0$0 in fines | May 16, 2024 |
| PAVILION AT JACKSONVILLE, THE1771 EDGEWOOD AVE W | 60 | For profit - Individual | 5 / 4 | 0 | 0 / 0$0 in fines | May 2, 2024 |
| REGENTS PARK OF JACKSONVILLE8700 A C SKINNER PARKWAY | 120 | For profit - Limited Liability company | 4 / 4 | 0 | 0 / 0$0 in fines | May 30, 2025 |
| RIVER CITY NURSING AND REHAB CENTER15480 MAX LEGGETT PARKWAY | 116 | For profit - Corporation | 5 / 4 | 0 | 0 / 0$0 in fines | February 26, 2026 |
| RIVER GARDEN HEBREW HOME FOR THE AGED11401 OLD SAINT AUGUSTINE RD | 180 | Non profit - Corporation | 5 / 5 | 0 | 0 / 0$0 in fines | October 31, 2024 |
| RIVERSIDE POST ACUTE1750 STOCKTON ST | 240 | For profit - Corporation | 3 / 3 | 1 | 2 / 2$17,777 in fines | December 4, 2025 |
| RIVERWOOD CENTER2802 PARENTAL HOME ROAD | 240 | For profit - Limited Liability company | 2 / 2 | 0 | 1 / 1$34,778 in fines | January 9, 2025 |
| SHANDS JACKSONVILLE MEDICAL CENTER580 W 8TH STREET | 56 | Non profit - Corporation | 4 / 5 | 0 | 0 / 0$0 in fines | February 12, 2026 |
| TERRACE OF JACKSONVILLE, THE10680 OLD ST AUGUSTINE RD | 180 | For profit - Partnership | 5 / 5 | 0 | 0 / 0$0 in fines | August 15, 2024 |
| UNIVERSITY CROSSING6210 BEACH BLVD | 111 | Non profit - Corporation | 4 / 4 | 0 | 0 / 0$0 in fines | December 19, 2024 |
| VIVO HEALTHCARE NORMANDY8495 NORMANDY BLVD | 120 | For profit - Limited Liability company | 4 / 3 | 0 | 0 / 0$0 in fines | December 18, 2025 |
| VIVO HEALTHCARE TAYLOR6535 CHESTER AVENUE | 120 | Non profit - Corporation | 5 / 5 | 0 | 0 / 0$0 in fines | October 2, 2025 |
| VIVO HEALTHCARE UNIVERSITY3648 UNIVERSITY BLVD S | 117 | For profit - Corporation | 4 / 3 | 0 | 0 / 0$0 in fines | November 7, 2024 |
| WESTSIDE OAKS REHABILITATION & NURSING CENTER2061 HYDE PARK RD | 180 | For profit - Limited Liability company | 1 / 1 | 6 | 1 / 1$96,892 in fines | April 18, 2024 |
| WOODLAND GROVE HEALTHCARE & REHABILITATION CENTER4325 SOUTHPOINT BOULEVARD | 120 | For profit - Corporation | 5 / 5 | 0 | 0 / 0$0 in fines | January 30, 2025 |
“Complaint deficiencies” is the complaint-related health-deficiency field in the imported CMS row. A rating, fine, penalty, deficiency, or abuse icon is public-record context—not proof of abuse, neglect, causation, or liability in a resident's case. Verify current details in CMS Care Compare and Florida AHCA records.
City boundaries can make a one-city list too narrow. The county page and nearby city pages provide a more useful comparison set without treating a different city as the same local market.
Start here
If there is immediate danger, a medical emergency, sexual abuse, assault, severe infection, respiratory distress, or sudden change in condition, seek urgent help before focusing on records.
List the date, time, facility name, room, staff names, what changed, what the facility said, who was notified, and whether there was a hospital visit.
Save photos, texts, voicemail, hospital papers, discharge instructions, medication lists, wound notes, incident reports, and names of witnesses or roommates.
Lawyer-search help
A Florida nursing home abuse or neglect lawyer usually needs more than a bad feeling or a bad review. The strongest first review connects the injury, resident risk factors, facility records, hospital outcome, and public facility history.
Falls with fractures, pressure injuries, sepsis, choking, aspiration, medication errors, dehydration, malnutrition, elopement, assault, or death after decline.
The facility explanation changes, the chart is vague, family was not notified, or the care plan does not match what staff actually did.
The resident was not sent to the hospital promptly, a doctor was not called, abnormal symptoms were ignored, or the family learned late.
Similar incidents, prior complaints, inspection deficiencies, staffing concerns, or fines appear in public records or family notes.
Public facility data
These numbers help orient the research after the immediate safety and record-preservation steps are clear. They are not accusations and do not prove what happened to one resident.
Local nursing homes
32
Certified beds
4135
Homes with complaint deficiencies
7
Facilities with penalties
6
Average beds
129
Facilities with fines
6
CMS abuse icon
2
One-star inspections
2
Start by comparing the nursing homes in this city. If your loved one had a fall, wound, infection, medication problem, choking event, unexplained fracture, sudden hospital transfer, or death after decline, look for complaint deficiencies, staffing indicators, fines, inspection ratings, and whether similar issues appear in public records.
Write down the date of the incident, who noticed the change, what the facility said, and whether there was a hospital transfer.
Look at inspection rating, complaint deficiencies, fines, staffing indicators, penalties, ownership, and whether similar issues appear in public records.
A public record can raise questions, but a resident chart and medical outcome are what connect public records to your family facts.
City comparison starter
These are not accusations and do not prove abuse or neglect. They are local profiles where public CMS fields such as complaint deficiencies, fines, inspection rating, or abuse icon make the records worth reviewing first.
Complaints 6 · Fines 1 · Inspection 1
Complaints 3 · Fines 0 · Inspection 1
Complaints 2 · Fines 0 · Inspection 2
Complaints 0 · Fines 4 · Inspection 5
Complaints 1 · Fines 2 · Inspection 3
Complaints 1 · Fines 0 · Inspection 3
11565 HARTS RD
4101 SOUTHPOINT DRIVE EAST
9355 SAN JOSE BLVD
6209 BROOKS BARTRAM DRIVE
5888 BLANDING BLVD
4600 MIDDLETON PARK CIR E
5355 DOLPHIN POINT BLVD
7723 JASPER AVENUE
9960 ATRIUM WAY
1650 FOURAKER RD
4134 DUNN AVENUE
5377 MONCRIEF ROAD
11411 ARMSDALE ROAD
12740 LANIER ROAD
4813 LENOIR AVENUE
333 E ASHLEY ST
5725 SPRING PARK ROAD
730 COLLEGE STREET
1771 EDGEWOOD AVE W
8700 A C SKINNER PARKWAY
15480 MAX LEGGETT PARKWAY
11401 OLD SAINT AUGUSTINE RD
1750 STOCKTON ST
2802 PARENTAL HOME ROAD
580 W 8TH STREET
10680 OLD ST AUGUSTINE RD
6210 BEACH BLVD
8495 NORMANDY BLVD
6535 CHESTER AVENUE
3648 UNIVERSITY BLVD S
2061 HYDE PARK RD
4325 SOUTHPOINT BOULEVARD
Records to request
Before a lawyer can judge whether neglect caused harm, the family often needs the facility records that show what was supposed to happen, what actually happened, and who was notified.
Florida law and local legal research
Families searching for nursing home abuse lawyer help usually need more than a local facility list. These Florida sources help explain resident rights, civil enforcement, complaints, ombudsman help, and why deadlines should be checked quickly.
Florida Statutes § 400.022
Florida law lists nursing-home resident rights, including dignity, privacy, communication, grievance rights, access, and rights involving health, safety, and personal care.
Use this when a loved one was ignored, isolated, not kept clean, not told what was happening, or when family communication and access became a problem.
Florida Legislature
Florida Statutes § 400.023
Florida law addresses civil actions related to nursing-home resident rights. The specific legal theory, parties, damages, deadlines, and proof requirements depend on the facts.
Use this as the legal starting point when a serious injury, hospitalization, or death may be connected to violated resident rights. A Florida lawyer should evaluate the details.
Florida Legislature
Florida Statutes § 400.0233
Florida law describes a presuit notice and claims-evaluation process for nursing-home resident-rights and negligence claims, including a 75-day evaluation period, tolling provisions, informal discovery, settlement response, and mediation.
Use this as a reason not to wait or guess at the deadline. A Florida lawyer can identify the right prospective defendants, preserve records, serve notice correctly, and calculate filing timing from the actual facts.
Florida Legislature
Florida Statutes § 400.147
Florida law addresses nursing-home internal risk management, quality assurance, incident review, corrective action, and adverse incident reporting.
Use this when a fall caused fracture, brain or spinal injury, transfer to a more acute level of care, death, or other serious harm. Ask what internal incident review, corrective action, or reportable-event process was triggered.
Florida Legislature
Florida Statutes § 400.0234
Florida law addresses the availability of facility records for investigating resident-rights violations and defenses, including consequences when complete resident records are not provided as required.
Use this as a reason to request records in writing and preserve proof of the request. Wound cases often depend on the chart: skin assessments, care plans, turning records, wound measurements, physician orders, and hospital records.
Florida Legislature
Florida Statutes § 400.0236
Florida law has specific limitation and repose language for damages actions under nursing-home law, including discovery and concealment issues that can be fact-specific.
Use this as a warning not to wait on a Stage 3, Stage 4, unstageable, infected, or fatal wound. A Florida lawyer should calculate timing from the actual facts, not a generic website summary.
Florida Legislature
Florida Statutes § 95.11
Florida limitation periods can depend on claim type, injury date, discovery facts, death, pre-suit requirements, and other case-specific issues.
Use this as a warning not to wait. Do not assume the deadline from a website. A Florida lawyer should calculate it from the actual facts.
Florida Legislature
AHCA health care facility complaint portal
AHCA provides a health care facility complaint portal for licensed Florida health care facilities, including nursing homes.
Use this for safety concerns, facility reporting, and regulatory review. A complaint is separate from a civil case, so families should preserve records before and after filing.
Florida Agency for Health Care Administration
Florida Ombudsman Program
The ombudsman program works to resolve complaints and advocate for residents in long-term care facilities.
Use this when the concern involves resident rights, communication, discharge pressure, care-plan meetings, access, dignity, or unresolved facility complaints.
Florida Department of Elder Affairs
Medical evidence and injury review
A strong first review connects what the family saw with the records that should exist. These medical and patient-safety topics help families ask for the right chart documents before a free lawyer consultation.
CDC stroke signs and symptoms
CDC identifies sudden balance or walking trouble, vision change, facial or one-sided weakness, speech or understanding difficulty, and severe unexplained headache as stroke warning signs. CDC instructs people to call 911 and note when symptoms first appeared.
Compare these warning signs with the resident's baseline, nursing and CNA notes, neurological observations, vital signs, blood sugar checks, physician notification, 911 call, EMS report, and hospital arrival record.
Centers for Disease Control and Prevention
American Stroke Association TIA guidance
The American Stroke Association explains that transient ischemic attack symptoms may disappear but can warn of a later stroke and still require urgent medical evaluation.
Use this when a facility says the resident improved, returned to baseline, or no longer needed transfer. Ask when symptoms began and ended and what emergency evaluation occurred.
American Stroke Association
Stroke referrals from nursing homes
A retrospective study found that suspected strokes referred from nursing homes included many stroke mimics, while prehospital delay was a major reason recanalization treatment was withheld. The study supports careful emergency evaluation rather than assuming every sudden change is or is not a stroke.
Use this to frame both sides fairly: staff cannot diagnose stroke from appearance alone, but diagnostic uncertainty makes a prompt emergency response and accurate last-known-well timeline especially important.
PubMed, National Library of Medicine
AHRQ pressure injury prevention resources
Pressure injuries are patient-safety events that require more than a quick visual check. AHRQ frames prevention around comprehensive skin assessment, standardized risk assessment, care planning, repositioning, support surfaces, nutrition, moisture management, and prompt action when skin changes appear.
Ask for the admission skin assessment, Braden-style risk scores if used, daily skin checks, turning and repositioning records, wound measurements, wound photos, treatment orders, nutrition records, incontinence-care records, infection notes, and transfer records.
Agency for Healthcare Research and Quality
42 C.F.R. § 483.25(b)
Federal quality-of-care rules specifically address skin integrity. Facilities must provide care consistent with professional standards to prevent pressure ulcers unless clinically unavoidable, and residents with pressure ulcers must receive necessary treatment to promote healing, prevent infection, and prevent new ulcers.
Use this when the facility says a bed sore was unavoidable. Ask what risk assessment, prevention plan, offloading, wound treatment, infection monitoring, and care-plan changes were documented before and after the wound appeared.
Electronic Code of Federal Regulations
CMS Appendix PP F686
CMS survey guidance explains pressure-injury staging and wound monitoring. Stage 3 and Stage 4 wounds involve full-thickness tissue loss, and unstageable wounds can hide depth because slough or eschar covers the wound bed. CMS guidance also describes documentation such as location, stage, length, width, depth, undermining, drainage, odor, pain, wound bed, edges, and surrounding tissue.
Use this when reviewing Stage 3, Stage 4, unstageable, infected, draining, foul-smelling, painful, or worsening wounds. Ask for weekly wound measurements, dressing-change notes, wound-care consults, orders, photos if used, and records showing whether the plan changed when the wound worsened.
Centers for Medicare & Medicaid Services
Federal nursing-home standards
Federal long-term-care rules do not prove what happened in one resident's case, but they explain the categories families should compare against the care plan, nursing notes, incident report, and facility response.
42 C.F.R. § 483.10
Federal nursing-home rules address resident dignity, self-determination, access to information, visitation, grievances, and participation in care planning.
Use this when the issue involves ignored family questions, restricted access, missing information, retaliation concerns, or a resident who was not treated with dignity.
Electronic Code of Federal Regulations
42 C.F.R. § 483.12
Federal rules prohibit abuse, neglect, exploitation, and misappropriation of resident property, and require facilities to develop policies for prevention, reporting, and investigation.
Use this when the concern involves physical abuse, sexual abuse, staff violence, resident-on-resident assault, unexplained injuries, neglect, or a report that was not handled seriously.
Electronic Code of Federal Regulations
42 C.F.R. § 483.21
Federal rules require comprehensive care plans based on resident assessments, with services designed to meet medical, nursing, mental, and psychosocial needs.
Use this when a facility says an injury was unavoidable. Ask what the care plan required before the incident and what changed afterward.
Electronic Code of Federal Regulations
42 C.F.R. § 483.25
Federal quality-of-care rules address a facility's obligation to provide care and services that help residents attain or maintain their highest practicable well-being.
Use this for falls, pressure injuries, nutrition, hydration, mobility decline, infection concerns, avoidable pain, or a sudden change that staff did not escalate.
Electronic Code of Federal Regulations
42 C.F.R. § 483.35
Federal rules require sufficient nursing staff and licensed nursing services to meet resident needs based on resident assessments and care plans.
Use this when records mention short staffing, unanswered call lights, missed turning, missed toileting, delayed response, or no one watching a high-risk resident.
Electronic Code of Federal Regulations
42 C.F.R. § 483.45
Federal pharmacy rules address medication regimen review, unnecessary drugs, psychotropic drugs, gradual dose reductions where applicable, and medication error rates.
Use this for sedation concerns, missed medications, wrong dose, anticoagulants, insulin, seizure medication, psychotropics, adverse drug events, or unexplained confusion.
Electronic Code of Federal Regulations
Match the city list to the injury or change
A fall points toward fall-risk assessments, incident reports, and hospital imaging. A wound points toward skin checks, turning logs, wound measurements, nutrition, and infection records. Start with the concern your family saw.
Florida resources and citations
This page combines local facility profiles with public federal and Florida sources. Source links are provided so families can verify records directly and avoid relying only on facility marketing, star ratings, or word-of-mouth.
Federal nursing home profiles with inspection results, quality measures, staffing information, and ownership details.
CMS datasets for nursing home inspections, deficiencies, penalties, staffing, ownership, and quality measures.
Federal participation requirements for long-term care facilities, including resident rights, care planning, nursing services, and quality of care.
Florida program that receives and works to resolve complaints involving residents of nursing homes, assisted living facilities, and adult family care homes.
Florida AHCA health care facility complaint portal for concerns involving licensed health care facilities, including nursing homes.
Florida Statutes section 400.022, listing nursing home resident rights.
Florida Statutes section 400.023, addressing civil actions connected to nursing home resident rights.
Florida Statutes section 400.0233, addressing presuit notice, investigation, claims evaluation, informal discovery, settlement response, and mediation in nursing home resident-rights and negligence claims.
Florida Statutes section 95.11, listing limitation periods for several kinds of civil actions. Families should confirm the deadline for a specific claim with a Florida lawyer.
The imported CMS dataset used for this page contains 32 nursing homes in Jacksonville, reporting 4135 certified beds. The related Duval County dataset contains 34 facilities and 4400 certified beds. Counts can change, so verify the current CMS and Florida listings.
Start by writing down what happened, saving photos and records, identifying the facility, and comparing the resident timeline with public CMS and Florida records. Senior Justice Help is not a law firm, but can help families organize the facts and request a lawyer connection in Jacksonville, Florida.
Important records can include the care plan, fall-risk assessments, wound records, medication administration records, nursing notes, incident reports, hospital transfer records, discharge papers, photographs, witness names, and facility messages.
No. CMS records can show facility-level context such as ratings, deficiencies, complaint indicators, staffing data, fines, and penalties. The resident chart, timeline, medical outcome, witnesses, and facility response are needed to evaluate what happened to a specific person.
Senior Justice Help is a public-information and facility-research website. We are not a law firm, medical provider, government agency, or nursing home regulator. We may help families understand what kind of lawyer to contact or connect with legal resources, but this site does not provide legal or medical advice.
Editorial review
Written by: Senior Justice Help Editorial Team, Family questions and nursing home records research team
Editorial review: Aron Solomon, JD, Legal commentator, writer, and editor
Last updated: August 19, 2026
Pages are written for families, checked against public agency sources, and reviewed for clarity, sourcing, and overclaiming. The site does not provide medical advice or legal advice.
Aron Solomon, JD, is listed by Muck Rack as a writer and editor with coverage areas including law, politics, marketing, business, and strategy. His public profile is linked for transparency.
Questions and lawyer connection
You do not need perfect records to start. Ask our AI general questions, then we can help request a connection with an appropriate lawyer in your area if a free consultation makes sense.