The most serious citations on this record
Every nursing-home citation carries a scope-and-severity grade from A (least serious) to L (most serious). The five highest-graded citations at Santa Fe Heights Healthcare Center, Llc are:
F-0602 · May 19, 2024 · Grade J — Immediate jeopardy
Protect each resident from the wrongful use of the resident's belongings or money.
Found during a complaint investigation. Status: Deficient, Provider has date of correction · correction date June 5, 2024
F-0600 · May 29, 2025 · Grade G — Actual harm
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Found during a complaint investigation. Status: Deficient, Provider has date of correction · correction date June 16, 2025
F-0600 · January 23, 2025 · Grade G — Actual harm
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Found during a complaint investigation. Status: Deficient, Provider has date of correction · correction date February 19, 2025
F-0580 · January 2, 2025 · Grade G — Actual harm
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Found during a complaint investigation. Status: Deficient, Provider has date of correction · correction date January 21, 2025
E-0039 · February 9, 2026 · Grade F — Potential for more than minimal harm
Conduct testing and exercise requirements.
Status: Deficient, Provider has date of correction · correction date March 1, 2026
What surveyors cited, theme by theme
Grouping the citations by subject shows whether a home's problems are isolated or concentrated in one part of care. At Santa Fe Heights Healthcare Center, Llc, 15 subject areas appear across health and fire-safety inspections.
Freedom from abuse, neglect, and exploitation
16 citations between October 12, 2023 and April 15, 2026. The most serious was graded J — immediate jeopardy, affecting one or a very small number of residents. Surveyors found a situation that caused — or was likely to cause — serious injury, harm, impairment, or death, and that needed immediate correction. 15 of these citations came out of complaint investigations. Correction record: 16 citations show a recorded correction date.
These citations go to the core duty to protect residents. Ask how the home screens and trains staff, how allegations are investigated, and whether the same staff or unit appears in more than one report.
F-0602 · May 19, 2024 · Grade J — Protect each resident from the wrongful use of the resident's belongings or money.
F-0600 · May 29, 2025 · Grade G — Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F-0600 · January 23, 2025 · Grade G — Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident rights
25 citations between September 6, 2023 and June 10, 2026. The most serious was graded G (actual harm). 13 of these citations came out of complaint investigations. Correction record: 25 citations show a recorded correction date.
Rights citations cover dignity, choice, privacy, grievances, and being told about changes in condition or care. Ask how the home notifies family of changes and how grievances are logged and answered.
F-0580 · January 2, 2025 · Grade G — Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F-0552 · June 10, 2026 · Grade D — Ensure that residents are fully informed and understand their health status, care and treatments.
F-0580 · June 10, 2026 · Grade D — Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Food, nutrition, and hydration
10 citations between February 23, 2024 and February 9, 2026. The most serious was graded F (potential for more than minimal harm). Correction record: 10 citations show a recorded correction date.
Nutrition failures connect directly to weight loss, dehydration, and slow wound healing. Ask for weight records, intake logs, and whether a dietitian reviewed the resident after any decline.
F-0813 · February 13, 2025 · Grade F — Have a policy regarding use and storage of foods brought to residents by family and other visitors.
F-0802 · February 23, 2024 · Grade F — Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
F-0812 · February 23, 2024 · Grade F — Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Fire, smoke, and emergency safety
7 citations between February 13, 2025 and February 9, 2026. The most serious was graded F (potential for more than minimal harm). Correction record: 7 citations show a recorded correction date.
Life-safety citations cover alarms, sprinklers, exits, and evacuation readiness. Ask for the date each item was corrected and whether the local fire authority re-inspected.
K-0345 · February 9, 2026 · Grade F — Have approved installation, maintenance and testing program for fire alarm systems.
K-0321 · February 9, 2026 · Grade E — Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
K-0363 · February 9, 2026 · Grade E — Install corridor and hallway doors that block smoke.
Physical environment and safety
4 citations between February 23, 2024 and February 9, 2026. The most serious was graded F (potential for more than minimal harm). Correction record: 4 citations show a recorded correction date.
Environmental citations cover the building itself — safe water temperatures, clean and working equipment, hazard-free spaces. Ask what was repaired, when, and what checks are in place now.
F-0912 · February 23, 2024 · Grade F — Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
F-0919 · February 9, 2026 · Grade D — Make sure that a working call system is available in each resident's bathroom and bathing area.
F-0912 · February 9, 2026 · Grade B — Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Infection prevention and control
3 citations between February 23, 2024 and February 9, 2026. The most serious was graded F (potential for more than minimal harm). Correction record: 3 citations show a recorded correction date.
Infection citations matter because infections are a leading cause of hospital transfer and death in nursing homes. Families should ask how the home tracks infections, isolates sick residents, and tells families when an outbreak starts.
F-0880 · February 13, 2025 · Grade F — Provide and implement an infection prevention and control program.
F-0880 · February 9, 2026 · Grade D — Provide and implement an infection prevention and control program.
F-0880 · February 23, 2024 · Grade D — Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems
3 citations between February 9, 2026 and February 9, 2026. The most serious was graded F (potential for more than minimal harm). Correction record: 3 citations show a recorded correction date.
Ask the facility what this citation required it to change, when the correction was verified, and what monitoring is in place so the same failure does not recur.
K-0918 · February 9, 2026 · Grade F — Have generator or other power source capable of supplying service within 10 seconds.
K-0920 · February 9, 2026 · Grade E — Ensure proper usage of power strips and extension cords.
K-0923 · February 9, 2026 · Grade D — Have proper medical gas storage and administration areas.
Services
2 citations between February 13, 2025 and February 9, 2026. The most serious was graded F (potential for more than minimal harm). Correction record: 2 citations show a recorded correction date.
Ask the facility what this citation required it to change, when the correction was verified, and what monitoring is in place so the same failure does not recur.
K-0511 · February 9, 2026 · Grade F — Have properly installed electrical wiring and gas equipment.
K-0521 · February 13, 2025 · Grade F — Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Fire, smoke, and emergency safety
1 citation between February 9, 2026 and February 9, 2026. The most serious was graded F (potential for more than minimal harm). Correction record: 1 citation shows a recorded correction date.
Life-safety citations cover alarms, sprinklers, exits, and evacuation readiness. Ask for the date each item was corrected and whether the local fire authority re-inspected.
E-0039 · February 9, 2026 · Grade F — Conduct testing and exercise requirements.
Miscellaneous
1 citation between February 9, 2026 and February 9, 2026. The most serious was graded F (potential for more than minimal harm). Correction record: 1 citation shows a recorded correction date.
Ask the facility what this citation required it to change, when the correction was verified, and what monitoring is in place so the same failure does not recur.
K-0761 · February 9, 2026 · Grade F — To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of life and daily care
33 citations between September 6, 2023 and July 21, 2026. The most serious was graded E (potential for more than minimal harm). 19 of these citations came out of complaint investigations. Correction record: 33 citations show a recorded correction date.
This group covers the basics of daily care — help with eating, bathing, toileting, repositioning, and timely treatment. Repeated citations here often match what families notice first: call lights unanswered, soiled briefs, missed care.
F-0688 · February 9, 2026 · Grade E — Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F-0689 · July 10, 2024 · Grade E — Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F-0686 · February 23, 2024 · Grade E — Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Assessments and care planning
23 citations between September 6, 2023 and July 9, 2026. The most serious was graded E (potential for more than minimal harm). 17 of these citations came out of complaint investigations. Correction record: 23 citations show a recorded correction date.
Care-plan citations mean the written plan did not match the resident's known risks. Ask whether the care plan changed after each fall, wound, infection, or hospital return — or whether the same plan stayed in place while the resident declined.
F-0842 · February 9, 2026 · Grade E — Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F-0658 · January 23, 2025 · Grade E — Ensure services provided by the nursing facility meet professional standards of quality.
F-0842 · July 9, 2026 · Grade D — Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Medication and pharmacy services
10 citations between September 6, 2023 and February 9, 2026. The most serious was graded E (potential for more than minimal harm). 2 of these citations came out of complaint investigations. Correction record: 10 citations show a recorded correction date.
Medication citations can involve wrong doses, unnecessary drugs, or poor monitoring. Ask for the medication administration record and whether a pharmacist reviewed the resident's drug regimen each month.
F-0761 · February 13, 2025 · Grade E — Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F-0761 · February 23, 2024 · Grade E — Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F-0755 · September 6, 2023 · Grade E — Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration and leadership
1 citation between February 9, 2026 and February 9, 2026. The most serious was graded D (potential for more than minimal harm). Correction record: 1 citation shows a recorded correction date.
Administrative citations suggest the problem sits with management systems, not one staff member. Ask who is responsible for quality oversight and what the home's own quality committee changed afterward.
F-0847 · February 9, 2026 · Grade D — Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Egress
1 citation between February 9, 2026 and February 9, 2026. The most serious was graded D (potential for more than minimal harm). Correction record: 1 citation shows a recorded correction date.
Ask the facility what this citation required it to change, when the correction was verified, and what monitoring is in place so the same failure does not recur.
K-0271 · February 9, 2026 · Grade D — Have exits that are accessible at all times.
How to read the severity grades
CMS grades combine how many residents were affected with how much harm occurred. Grades J–L are immediate jeopardy: a situation that caused, or was likely to cause, serious injury or death. Grades G–I mean a resident was actually harmed. Grades D–F mean no harm was found but the failure could have caused more than minimal harm, and A–C carry only minimal-harm potential. The second dimension matters too: the grade also tells you whether surveyors saw an isolated case, a pattern, or a facility-wide problem.
Survey and penalty timeline
Santa Fe Heights Healthcare Center, Llc appears in CMS data on 35 survey dates between September 6, 2023 and July 21, 2026. Complaint surveys happen because someone reported a problem; standard surveys are the routine inspections every home receives.
July 21, 2026
Complaint health survey — 1 citation, worst grade D (potential for more than minimal harm)
July 9, 2026
Complaint health survey — 3 citations, worst grade D (potential for more than minimal harm)
June 10, 2026
Complaint health survey — 2 citations, worst grade D (potential for more than minimal harm)
April 15, 2026
Complaint health survey — 2 citations, worst grade D (potential for more than minimal harm)
February 9, 2026
Health survey including complaint investigations — 23 citations, worst grade E (potential for more than minimal harm)
February 9, 2026
Fire-safety survey — 13 citations, worst grade F (potential for more than minimal harm)
February 3, 2026
Complaint health survey — 4 citations, worst grade D (potential for more than minimal harm)
November 18, 2025
Complaint health survey — 2 citations, worst grade D (potential for more than minimal harm)
November 13, 2025
Complaint health survey — 2 citations, worst grade D (potential for more than minimal harm)
July 21, 2025
Complaint health survey — 3 citations, worst grade D (potential for more than minimal harm)
May 29, 2025
Complaint health survey — 1 citation, worst grade G (actual harm)
May 17, 2025
Complaint health survey — 1 citation, worst grade D (potential for more than minimal harm)
April 7, 2025
Complaint health survey — 1 citation, worst grade D (potential for more than minimal harm)
February 13, 2025
Health survey including complaint investigations — 25 citations, worst grade F (potential for more than minimal harm)
February 13, 2025
Fire-safety survey — 2 citations, worst grade F (potential for more than minimal harm)
February 6, 2025
Complaint health survey — 3 citations, worst grade D (potential for more than minimal harm)
January 23, 2025
Complaint health survey — 3 citations, worst grade G (actual harm)
January 2, 2025
Complaint health survey — 4 citations, worst grade G (actual harm)
December 4, 2024
Complaint health survey — 1 citation, worst grade D (potential for more than minimal harm)
November 20, 2024
Complaint health survey — 4 citations, worst grade D (potential for more than minimal harm)
October 29, 2024
Complaint health survey — 1 citation, worst grade D (potential for more than minimal harm)
October 2, 2024
Complaint health survey — 4 citations, worst grade D (potential for more than minimal harm)
August 23, 2024
Complaint health survey — 3 citations, worst grade D (potential for more than minimal harm)
July 10, 2024
Complaint health survey — 1 citation, worst grade E (potential for more than minimal harm)
May 23, 2024
Complaint health survey — 1 citation, worst grade D (potential for more than minimal harm)
May 19, 2024
Complaint health survey — 1 citation, worst grade J (immediate jeopardy)
April 2, 2024
Complaint health survey — 2 citations, worst grade D (potential for more than minimal harm)
March 27, 2024
Complaint health survey — 2 citations, worst grade D (potential for more than minimal harm)
February 23, 2024
Health survey including complaint investigations — 16 citations, worst grade F (potential for more than minimal harm)
November 22, 2023
Complaint health survey — 1 citation, worst grade D (potential for more than minimal harm)
October 30, 2023
Complaint health survey — 1 citation, worst grade D (potential for more than minimal harm)
October 28, 2023
Complaint health survey — 1 citation, worst grade D (potential for more than minimal harm)
October 12, 2023
Complaint health survey — 1 citation, worst grade D (potential for more than minimal harm)
September 25, 2023
Complaint health survey — 1 citation, worst grade D (potential for more than minimal harm)
September 6, 2023
Complaint health survey — 4 citations, worst grade E (potential for more than minimal harm)
Penalties imposed
May 17, 2025 — Fine of $29,848
January 2, 2025 — Fine of $64,337
January 2, 2025 — Payment denial · Medicare/Medicaid payments denied for 19 days from February 21, 2025
May 19, 2024 — Fine of $18,984
Payment denials are the stronger federal sanction: CMS stops paying for new admissions until the home corrects the problems. Santa Fe Heights Healthcare Center, Llc has 1 denial period on record totalling 19 days.
How Santa Fe Heights Healthcare Center, Llc compares with peer homes
Raw citation counts mean more in context. The table below compares Santa Fe Heights Healthcare Center, Llc with the median reviewed facility in Los Angeles County (181 homes in this research set) and across California (350 homes), using the same CMS data. On health citations alone, Santa Fe Heights Healthcare Center, Llc sits above 89% of its reviewed county peers — near the top of the county for citation volume.
Measure
This home
Los Angeles Co. median
California median
Health citations on record
125
84
74
Citations from complaint investigations
66
31
27
Citations at actual-harm level or worse
4
3
2
Immediate-jeopardy citations
1
1
0
Total fines in CMS penalty records
$113,169
$57,906
$43,467
Penalty records (fines + payment denials)
4
3
2
What families should ask Santa Fe Heights Healthcare Center, Llc
- Ask why CMS flags Santa Fe Heights Healthcare Center, Llc with its abuse icon, which citations produced the flag, and what staffing or supervision changes followed.
- Ask for the plan of correction and follow-up monitoring for the freedom from abuse, neglect, and exploitation citations — most recently F-0602 on May 19, 2024 — and the records showing the fix held.
- Ask for the plan of correction and follow-up monitoring for the resident rights citations — most recently F-0580 on January 2, 2025 — and the records showing the fix held.
- Ask for the plan of correction and follow-up monitoring for the food, nutrition, and hydration citations — most recently F-0802 on February 23, 2024 — and the records showing the fix held.
- Ask for the plan of correction and follow-up monitoring for the physical environment and safety citations — most recently F-0912 on February 23, 2024 — and the records showing the fix held.
- Ask what conduct led to the fines — CMS records 3 totalling $113,169, the most recent dated May 17, 2025 — and what changed afterward.
- What changed in the resident's condition, and when did staff at Santa Fe Heights Healthcare Center, Llc first document the change?
- Were recent complaint-related citations at Santa Fe Heights Healthcare Center, Llc connected to the same kind of issue your family noticed?
Records to preserve
Connect this record to what your family saw
A citation record is context. The warning sign your family noticed is the starting point for a resident-specific review — match the two, then preserve the records listed above. Start with how facility research works.
Warning sign
Bed sores
Warning sign
Falls
Warning sign
Bruises
Warning sign
Weight loss
Facility research
Inspection deficiencies
Facility research
Civil penalties
Facility research
Abuse citations
Facility research
Complaint surveys
CMS facility facts
CMS certification number
555732
Legal business name
SANTA FE HEIGHTS HEALTHCARE CENTER LLC
Ownership type
For profit - Limited Liability company
Provider type
Medicare and Medicaid
First approved for Medicare/Medicaid
November 6, 1998
Chain name
CRYSTAL SOLORZANO
Certified beds
99
Average residents per day
92.1
Overall CMS rating
1 star
Health inspection rating
1 star
Staffing rating
3 star
Reported nurse staffing hours per resident day
3.89701
Total nursing staff turnover
33.8%
Public records are a starting point, not a conclusion
This profile of Santa Fe Heights Healthcare Center, Llc uses official CMS provider data as a research starting point. It does not state that Santa Fe Heights Healthcare Center, Llc abused or neglected any resident. A citation, fine, or rating becomes meaningful only when it is compared with the resident's own chart, the facility's explanation, and source documents with dates and outcome status.
Citation and penalty detail on this page comes from the CMS Provider Data health-deficiency, fire-safety, and penalties datasets, pulled October 12, 2026. Figures describe the facility's public inspection record; they do not by themselves prove what happened to any individual resident.
Sources for Santa Fe Heights Healthcare Center, Llc
Senior Justice Help is a public-information and facility-research website. We are not a law firm, medical provider, government agency, or nursing home regulator. We may help families understand what kind of lawyer to contact or connect with legal resources, but this site does not provide legal or medical advice.
Editorial review
Written and editorially reviewed for family clarity
Written by: Senior Justice Help Editorial Team, Family questions and nursing home records research team
Pages are written for families, checked against public agency sources, and reviewed for clarity, sourcing, and overclaiming. The site does not provide medical advice or legal advice.